If you are an Operator and a booking is requested for your Group Tour via the Services, you will be required to either confirm or decline the booking using Esakki-resorts 's Messaging System within the specified timeframe (which is generally within 24 hours of when the booking is requested, as determined by Esakki-resorts in its sole discretion) or the booking request will be automatically accepted. If you decide to decline a booking of an Tour within the specified timeframe, any amounts collected by Esakki-resorts for the requested booking will be refunded to the applicable Traveller's credit card and any pre-authorization of such credit card will be released. You understand and agree that once a Traveller requests a booking of your Group Tour, the price for such booking may not be altered after you confirm the booking without first obtaining the Travellers consent. If you have not yet confirmed the Traveller's booking you can amend the price, details, add discounts, food funds, single supplements and other local payment so long as you advise the Traveller of these changes before you confirm the booking to allow Travellers to consent to your changes.
When a booking is requested via the Services, we may share with you the first and last name of the Traveller who has requested the booking. The Deposit amount displayed on the booking page is set by you. Where applicable, Taxes may be charged in addition to the Group Tour Cost. The Group Tour Cost and applicable Taxes are collectively referred to in these Terms as the "Total Cost". The amounts due and payable by a Traveller solely relating to an Operator's Group Tour are the "Tour Cost". Please note that it is you and not Esakki-resorts which determines the Tour Cost and you agree this Cost will be exactly the same Cost stated on your website.
If the Departure is 60 days, unless otherwise stated on the tour page, or more from the booking date, Esakki-resorts will only collect the Deposit at the time of booking confirmation (i.e. when you confirm the booking within the specified timeframe). The Balance of Payment (defined as the Group Tour Cost minus the Deposit) will be automatically collected from the Traveller by us, 60 days, unless otherwise stated on the tour page, prior to the departure date, unless otherwise stated on the tour page. Esakki-resorts is only liable to pay to the Operator the payments collected from the Traveller minus Esakki-resorts 's Service Fee. If the Traveller's Balance of Payment transaction fails on the due date, the Operator agrees to provide the Traveller with a grace period of 5 days to pay the Balance of Payment via Esakki-resorts 's E2B. If the Balance of Payment remains unpaid prior to the departure date the Operator may choose to cancel the Traveller's booking where the Deposit will be forfeited. Or the Operator may choose to extend the grace period as the Operator determines. If a booking is found to be fraudulent by the Esakki-resorts Team, we will notify you and you must cancel any invoice to Esakki-resorts . After you confirm a booking, you are responsible for invoicing Esakki-resorts for the original tour price listed in the Esakki-resorts.com tour listing at the point of booking request (which must correspond to the pricing on your website) minus Esakki-resorts's Service fee. Esakki-resorts's Service fee are displayed in your Esakki-resorts Dashboard. Invoices are to be emailed to finance@Esakki-resorts .com. Invoices must have a payment due date of the 5th business day of the next calendar month after the tour departure date. Each tour booking must have its own invoice. Esakki-resorts will pay the Net Amount (defined as being the Group Tour Cost minus the Service Fee) to your nominated bank account. We are not responsible for delays in remitting Tour Fees, which can vary based on the bank, currency, location, etc. We are responsible for emailing the Traveller with a booking receipt for their payments. You are responsible for emailing any documentation, other necessary details and vouchers to the Traveller.
The Operators, not Esakki-resorts , are solely responsible for honouring any confirmed bookings and making available any Group Tours reserved through the Services. If you, as a Traveller, choose to enter into a transaction with an Operator for the booking of a Group Tour, you agree and understand that you will be required to enter into an agreement (including releases) with the Operator and you agree to accept any terms, conditions, rules and restrictions associated with such Tour imposed by the Operator. Operators may not change the Tour Cost after a booking has been confirmed unless the Operator asks for your Consent (changes might include additional services that you request from the Operator). If a booking has not yet been confirmed by the Operator, the Operator may change the price, details, add discounts, local payments and other services requested by you but the Operator must notify you of this change and you must consent to this change before the Operator can confirm your booking. You acknowledge and agree that you, and not Esakki-resorts , will be responsible for performing the obligations of any such agreements, that Esakki-resorts is not a party to such agreements, and that, with the exception of its payment obligations hereunder, Esakki-resorts disclaims all liability arising from or related to any such agreements. You acknowledge and agree that, notwithstanding the fact that Esakki-resorts is not a party to any agreements between you and the Operator, Esakki-resorts acts as the Operator's payment agent for the limited purpose of accepting payments from you on behalf of the Operator. Upon your payment of amounts to Esakki-resorts which are due to the Operator, your payment obligation to the Operator is extinguished, and Esakki-resorts will remit to the Operator the difference between the Tour Cost minus the Service Fee (defined below). The secure payment provider that Esakki-resorts uses to process all payments is EBS or PayU.
The Booking Page for a Tour will specify the Total Cost called the Tour Cost. As noted above the Operator is required to either confirm or decline the booking. If a requested booking is cancelled (i.e. not confirmed by the applicable Operator), any amounts collected by Esakki-resorts will be refunded to such Traveller, depending on the selections the Traveller makes via the Site and Application, and any pre-authorization of such Traveller's credit card will be released, if applicable, and you acknowledge we will refund these amounts as soon as possible but the speed at which these amounts are returned to your credit card is often something you will need to discuss with our bank and is not something we are responsible for. You agree to pay Esakki-resorts for the Deposit for any booking requested in connection with your Esakki-resorts Account if such requested bookings are confirmed by the applicable Operator if the departure date is greater than 60 days, unless otherwise stated on the tour page, to the booking date. If the departure date is within 60 days, unless otherwise stated on the tour page, of the booking date the Tour Cost is payable. If you have paid a Deposit then the Balance of Payment will be automatically deducted from the credit card stored in your Account Profile 60 days, unless otherwise stated on the tour page, prior to the departure date. If your Balance of Payment fails on the due date (60 days prior to the departure date, unless otherwise stated on the tour page) you have a grace period of 5 days to pay the Balance of Payment. If the Balance of Payment remains unpaid on the 55th day prior to the departure date the Operator may choose to cancel your booking and your Deposit will be forfeited. Or the Operator may choose to extend the grace period at their sole discretion and the Operator has no obligation to provide an extension. In order to establish a booking pending the applicable Operator's confirmation of your requested booking, you understand and agree that Esakki-resorts , on behalf of the Operator, reserves the right, in its sole discretion, to (i) obtain a pre-authorization via your credit card for the Part Payment and/or (ii) charge your credit card a nominal amount, not to exceed one dollar ($1), or a similar sum in the currency in which you are transacting (e.g. one euro or one British pound) to verify your credit card. Once the Operators confirms your booking, Esakki-resorts will collect the payment in accordance with the terms and conditions of these Terms and the pricing terms set forth in the applicable Listing. Please note that Esakki-resorts cannot control any fees that may be charged to you by your bank related to Esakki-resorts 's collection of payments, and Esakki-resorts disclaims all liability in this regard. In connection with your requested booking, you will be asked to provide customary billing information such as name, billing address and credit card information either to Esakki-resorts or its third party payment processor. You agree to pay Esakki-resorts for any confirmed bookings made in connection with your Esakki-resorts Account in accordance with these Terms by one of the methods as may be described on the Site or Application - e.g. by credit card. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by Esakki-resorts or indirectly, via a third party online payment processor or by one of the other payment methods as may be described on the Site or Application. If you are directed to Esakki-resorts 's third party payment processor, you may be subject to terms and conditions governing use of that third party's service and that third party's personal information collection practices. Please review such terms and conditions and privacy policy before using the services. Once your confirmed booking transaction is complete you will receive a confirmation email summarizing your confirmed booking and the Operator will email documentation and vouchers to your email address.
In consideration for providing the Services, Esakki-resorts collects a service fee only from Operators ("Service Fees"). A Service Fee is made up of the based upon a percentage of the amount of the Group Tour Cost which is defined in the Operator's Esakki-resorts T n C. Where applicable, Taxes may also be charged in addition to the Service Fee. Services Fees are deducted from the Group Tour Cost before remitting the balance to the Operator (please note that we will not be responsible for delays in remitting Group Tour Fees, which can vary based on the bank, currency, location, etc). Balances will be remitted by Esakki-resorts to Operators via cheque, direct deposit or other payment methods described on the Site or via the Application, in the Operator's currency of choice, depending upon the selections the Operator makes via the Services. Please note that for any payments by Esakki-resorts , we will pay our bank's costs and and you are responsible to pay your bank's costs. More information on Service Fees can be found in your Dashboard by going to Profile > Esakki-resorts Package. Except as otherwise provided herein, Service Fees are non-refundable.
If, as a Traveller, you cancel your requested booking by raising a ticket, if the Operator declines your booking request due to non availability which will automatically cancel any pre-authorization to your credit card and/or refund any nominal amounts charged to your credit card in connection with the requested booking within a commercially reasonable time (7-10 business days). You agree to pay Esakki-resorts the Deposit for any booking requested in connection with your Esakki-resorts Account if such requested bookings are confirmed by the Operator. Once your booking is confirmed and you have received email acknowledgement, what you have paid is non-refundable. If cancellation is made within 31 days to departure 100% of these costs will be forfeited. Cancellation of permits will result in the costs being 100% forfeited.
Neither Esakki-resorts nor the Operators selling their tours on Esakki-resorts .com offer or pay any discounts or refunds for missed or unused services which were missed or unused by the traveller due to no fault of Esakki-resorts , or operators working with = "Esakki-resorts "| , which shall include any termination of the traveller's participation in the tour due to the traveller's own fault, negligence or breach of these Terms.
All traveller complaints about their experience on tour will be passed onto the tour operator's team to resolve. Esakki-resorts is committed to working with tour operators to achieve a high level of service. If the response time and/or response quality of the tour operator however continue to fall below acceptable timing and quality despite our working together to rectify any issues, Esakki-resorts reserves the right to remove the operators' tour listings from Esakki-resorts .com Marketplace, Affiliate websites, Mobile Apps and remove any Applications provided by us.
If an Operator cancels a confirmed booking made via the Services,Esakki-resorts will refund any Payment for such booking to the applicable Traveller within a commercially reasonable time of the cancellation andthe Traveller may receive an email or other communication from Esakki-resorts containing alternative Listings and other related information. If the Traveller requests a booking from one of the alternative Listings this will be treated like a new group tour booking. If an Operator cancelled a confirmed booking and you, as a Traveller, have not received an email or other communication from Esakki-resorts , please contact Esakki-resorts at booking@Esakki-resorts.com
Certain Tours may be weather-dependent. Notwithstanding the foregoing, in the event of inclement weather, the Operator has the discretion as to whether the weather conditions will prevent the Tour from taking place. As an Operator, if you need to cancel an Group Tour for reasons of inclement weather, you must contact the Traveller and Esakki-resorts (at booking@Esakki-resorts.com as early as possible. Subject to the Traveller's consent, the Operator and the Traveller may choose to reschedule the Group Tour for another date. If the Group Tour cannot be rescheduled, as a Traveller, please contact Esakki-resorts so we may assist in finding a replacement, non-weather-dependent Group Tour. For clarity, in the event the alternative Group Tour is of a higher price than the former, you may be responsible for any difference in price. In the event the alternative Group Tour is of a lower price, you may be entitled to a partial refund for the difference. As a Traveller, if you have contacted Esakki-resorts as provided above and Esakki-resorts is unable to find you a replacement Group Tour, Esakki-resorts may refund the Payment for such booking to the Traveller within a commercially reasonable time of the cancellation.
Copyrights © 2018 Esakki High View Resorts . All rights reserved. Powered By Raga Designers
My Account
My Profile
My Bookings
My Activity